Are you looking for a role with variety? Where you will be interacting with customers whilst ensuring high levels of customer satisfaction are achieved? We have the role for you!
As a Customer Services Officer at the CODC you will be the first point of contact for our customers. We are looking for someone with strong communication and de-escalation skills who thrives on interacting with a wide variety of people.
This is a full time roll within a small customer services team. This position is based in Alexandra. You will be providing excellent customer service for both internal and external customers by receiving and responding to all enquiries and requests via email, phone and in-person over the counter. You will also be receiving and processing payments and providing additional administration support to the organisation.
Customer Services Officer - Job Description
You will be providing excellent customer service for both internal and external customers by receiving and responding to all enquiries and requests via email, phone and in-person over the counter. You will also be receiving and processing payments and providing additional administration support to the organisation.
As the successful applicant you will:
• Have a desire to provide an outstanding level of service to our customers
• Be a confident communicator with a passion for resolving issues
• Have the ability to think, talk, and type in a fast-paced environment, with excellent computer skills, in particular word processing, excel, internet and email
• Be adaptable to change and have resilience
• Possess excellent communication skills and be able to work with people from a wide range of organisations and backgrounds
• Have cash-handling experience
• Be knowledgeable about Central Otago
In return the successful applicant will receive:
• Competitive market remuneration
• A great working environment
• Regular work hours
• A wellbeing programme
• An IT savvy workplace
• An active social club
• A commitment to te reo learning
Applications close 4 May.
