Posted: 17/11/2025
Closing Date: 01/12/2025
Job Type:
Permanent - Full Time
Location:
Cromwell
Job Category:
Customer Service
This brand-new role supports front desk and swim school operations. You'll be the first point of contact and the person who makes every visit special for the Cromwell Pool
If you love people and thrive in busy environments-let's talk!
What You'll Do
Customer Services Aquatics Job Description
Welcome Everyone
Greet patrons with warmth and professionalism Handle enquiries about programmes, memberships, and services Answer phones, emails, and walk-in questions efficiently
Run the Front Desk
Process transactions (cash, EFTPOS, bookings) accurately Maintain records of sales and customer interactions Keep reception clean, organized, and stocked Manage Envibe and retail stock control
Know Your Stuff
Build product knowledge to promote programmes and memberships Help customers find what they need Assist with promotional activities
Support the Team
Monitor patron behaviour and flag safety concerns Follow emergency procedures Work with swim teachers, lifeguards, and supervisors Attend staff meetings and training
Hours of Work
Who We're Looking For
Your Skills:
Strong customer service and communication Office admin experience Problem-solving and adaptability
Your Attitude:
Positive, friendly, and enthusiastic Empathetic and patient Professional with a sense of humour Self-motivated team player
Must Have:
Current First Aid Certificate (or obtain within 4 weeks)
Applications close 1/12/2025
