17/11/2025
01/12/2025
Permanent - Full Time
Cromwell
Customer Service
This brand-new full-time role gives you real leadership at Cromwell pool. You'll share leadership with a co-Supervisor as part of a leadership team.
If you're passionate about aquatics and love leading teams- this is your moment.
Job Description
What You'll Do
Aquatics Supervisor Job Description
Lead Your Facility
- Take charge of daily operations at Cromwell Pool
- Make the calls, solve problems, keep things running smoothly
- Work in partnership with your co-Supervisor to provide consistent leadership
- Ensure compliance with PoolSafe and health & safety regulations
Build Your Team
- Lead, mentor, and develop Pool Crew
- Provide performance feedback and growth opportunities
- Help with rostering and staffing
- Model excellence in safety and customer service
Keep Everyone Safe
- Run training and ensure emergency readiness
- Investigate incidents and implement fixes
- Maintain active supervision and respond to emergencies
- Lead daily inspections, water quality testing, and plant operations
Champion Customer Experience
- Deliver exceptional service and resolve complaints
- Promote swim programmes and community activities
- Build relationships with schools, clubs, and stakeholders
Desired Skills and Experience
Who We're Looking For
Must Have:
- Current PLPC (or can obtain)
- First Aid Certification (6400, 6401 & 6402)
- Strong swimming and lifesaving skills
- PoolSafe and health & safety knowledge
- Availability to work weekends and public holidays
Your Skills:
- Team management and mentoring
- Excellent communication
- Stay calm in emergencies
- Prior aquatic/leisure facility experience (preferred)
Your Attitude:
- Positive, proactive leader
- Empathetic and supportive
- Professional and approachable
- Self-motivated problem-solver
Why This Rocks:
- Brand new full-time position with career progression
- Lead one of Central Otago's premier aquatic facilities
- Share leadership with a co-Supervisor
- Part of a growing team (nearly 60 staff!)
Applications close 1/12/25
