Central Otago District Council’s Digital Services department supports the information, technology, and systems our staff rely on to deliver services to the community. We focus on providing reliable, secure, and practical digital services that enable staff to work effectively across the organisation.
You’ll be part of a team that values practical problem solving, reliable service delivery, and continuous improvement.
This role provides frontline ICT support to Council staff across the district. You will resolve service desk requests, support end‑user devices and applications, maintain documentation, and contribute to a secure and reliable digital environment.
You will work within the Digital Services department, reporting to the Team Leader – Digital Workplace and Infrastructure, and collaborating closely with colleagues and stakeholders across Council.
Key Responsibilities:
Provide first-level ICT support to end users across the organisation
Troubleshoot hardware, software, device, and access issues
Support the setup, maintenance, and replacement of end-user devices
Manage service desk tickets, including logging, triaging, updating, resolving, and escalating requests in line with agreed service levels
Create and maintain accurate documentation and knowledge articles
Work closely with colleagues and stakeholders to meet service needs
Participate in an after-hours on-call roster to help support critical Council systems when required
Desired Skills and Experience
About you:
We are looking for someone who enjoys helping people, solving problems, and building strong foundations in ICT service delivery.
A diploma or degree in information technology, or equivalent relevant experience
At least two years’ experience in an ICT support or service desk environment
Sound knowledge of desktops, laptops, tablets, and mobile devices
Experience supporting Windows 10/11, iOS, and Microsoft 365 applications
Experience using an ICT service management or ticketing system to log, track, prioritise, and update requests
Strong customer service and communication skills
Good time management and the ability to manage competing priorities
Benefits:
Flexible working arrangements
Dog friendly workplace
An active social club
Learning and development opportunities
Supportive team culture
Wellbeing programme
Additional leave
About us:
Here at Central Otago District Council, we are a team with a common goal – to make a meaningful impact on our community and shaping the future of this remarkable region. Joining CODC means more than just finding a new workplace; it’s about becoming a part of a network of forward-thinking individuals who are passionate about creating a positive and enjoyable work environment every day.
As a values-based organisation, we centre our work on our whakataukī: ‘Me manaaki tētahi ki tētahi, me pakihiwitahi te tū – kia haere tahi ai tātou’ - Respect each other, stand shoulder to shoulder – So that we may travel on this journey together.
How to apply:
Ready to jump in? We’d love to meet you. Send us your resume and a short cover letter telling us why this role feels right for you. We’re reviewing applications as they come in, so don’t wait — take the next step today.
Remuneration will be negotiated based on the successful candidate’s experience, qualifications and demonstrated competency.
To apply please click apply now. All applications must be submitted through our online careers portal.
Applications close: 22nd May 2026
Any enquiries about this role please email: people@codc.govt.nz
