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Water Billing Officer

21/07/2026
04/08/2026
Permanent - Full Time
Alexandra
Administration

As part of the Finance team, you will ensure water accounts are billed accurately and on time. This includes preparing invoices, responding to customer queries, organising final reads, working with the Water Team and meter readers, and supporting overdue account follow-up and payment arrangements with ratepayers.

Job Description

Key responsibilities: 

Water Billing Officer Job Description 

  • Upload routes to be read within the current read round schedule, liaise with the Water Team and Meter Readers and assist with any queries or issues while the Meter Readers are undertaking read rounds.
  • Download the water meter read files to prepare, review calculations and appropriately collate water billing invoices for efficient distribution, final read notices and any other related water billing requirements.
  • Process new or cancelled accounts, meter changes and any other similar water billing activities as required.
  • Researches, interprets, and analyses account history to resolve billing questions on meter readings & calculate remissions where appropriate.
  • Receives and responds to staff and customer queries on billings, meter readings and other water related customer service issues.
  • Manage and maintain the establishment of new water accounts and inform the rates officer to ensure rating changes are accounted for.
  • Apply penalties to overdue accounts as appropriate and ensure all appropriate recovery action is taken on overdue balances.
  • Have a good understanding of uniform annual water rate and volumetric water rate.
  • Evaluate and participate in recommending & implementing areas for improvement in the meter reading and water billing process.
  • Final reads – liaising with lawyers and booking in Service Requests for final reads to be actioned and processing the final read invoices.
  • Follow up on water billing correspondence sent to the wrong address.
  • Refunds – Prepare and process all water billing refunds.

Desired Skills and Experience

About you:

  • Confidential
  • Team person
  • Good communicator
  • Adaptable
  • Good time management and organisation
  • Ability to prioritise
  • Attention to detail

Benefits: 

  • Flexible working arrangements
  • An active social club
  • Learning and development opportunities
  • Supportive team culture
  • Wellbeing programme
  • Additional leave 

About us: 

Here at Central Otago District Council, we are a team with a common goal – to make a meaningful impact on our community and shaping the future of this remarkable region. Joining CODC means more than just finding a new workplace; it’s about becoming a part of a network of forward-thinking individuals who are passionate about creating a positive and enjoyable work environment every day.

As a Leader in our organisation, you will help support and guide your team to deliver great outcomes for our community, foster a positive and collaborative culture, and ensure our people feel empowered, valued, and set up for success.

As a values-based organisation, we centre our work on our whakataukī: ‘Me manaaki tētahi ki tētahi, me pakihiwitahi te tū – kia haere tahi ai tātou’ - Respect each other, stand shoulder to shoulder – So that we may travel on this journey together.

How to apply: 

Ready to jump in? We’d love to meet you. Send us your resume and a short cover letter telling us why this role feels right for you. We’re reviewing applications as they come in, so don’t wait — take the next step today.

To apply please click apply now. All applications must be submitted through our online careers portal. 

Applications close: 04/08/2026

Any enquiries about this role please email: people@codc.govt.nz

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