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Customer Services Aquatics

16/09/2026
02/10/2026
Permanent - Part Time
Cromwell
Customer Service

We have a need for dedicated front desk coverage during the week at Cromwell Pool. This role is the first point of contact for patrons, working Monday to Friday, 9:00am-2:45pm, and plays a key part in delivering a warm, professional customer experience while supporting the smooth day-to-day operation of the facility.

Job Description

Key Responsibilities: 

Customer Services Aquatics Job Description 

  • Provide a welcoming and professional experience for all customers
  • Assist patrons with enquiries about aquatic programmes, memberships, and facility services
  • Answer phone calls, emails, and in-person queries in a timely and professional manner
  • Handle cash, EFTPOS, and other transactions in line with financial procedures
  • Maintain accurate records of sales, bookings, and customer interactions
  • Support retail stock control, including stocktakes and ordering
  • Work closely with Pool Crew, swim teachers, and management to ensure seamless service delivery
  • Reports to the Aquatics Operations Manager

Desired Skills and Experience

About you: 

  • A high level of customer engagement and communication skills
  • Ability to work well within a team environment
  • Previous experience in customer service or office administration
  • Strong problem-solving skills and adaptability
  • Current First Aid Certificate, or willingness to obtain one within four weeks of employment
  • Friendly, professional, and well-presented, with a positive attitude and sense of initiative

 

Benefits:

  • Dog friendly workplace
  • An active social club
  • Learning and development opportunities
  • Supportive team culture
  • Wellbeing programme
  • Additional leave

About us:

Here at Central Otago District Council, we are a team with a common goal – to make a meaningful impact on our community and shaping the future of this remarkable region. Joining CODC means more than just finding a new workplace; it’s about becoming a part of a network of forward-thinking individuals who are passionate about creating a positive and enjoyable work environment every day.

As a values-based organisation, we centre our work on our whakataukī: ‘Me manaaki tētahi ki tētahi, me pakihiwitahi te tū – kia haere tahi ai tātou’ - Respect each other, stand shoulder to shoulder – So that we may travel on this journey together.

How to Apply:

Ready to jump in? We’d love to meet you. Send us your resume and a short cover letter telling us why this role feels right for you. We’re reviewing applications as they come in, so don’t wait — take the next step today.

To apply please click apply now. All applications must be submitted through our online careers portal.

Applications close: 02/10/2026

Any enquiries about this role please email: people@codc.govt.nz

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